You may encounter an issue where the Touch ID/Face ID and Passcode option within the Settings app does not appear:

Solutions (Provided by Apple):

Option 1: Restart your Device

1.) Turn your iPhone/iPad off and turn it back on.

2.) Check to see if the setting came back on the list of options within the Settings app.

Option 2: Disable the Screen Time feature

1. Go to Settings and tap Screen Time.

2.) Click on Use Screen Time Passcode.

3.) Enter in a passcode for this device, then the phone will show this option to disable.

Questions? Contact Us!

IT Support Desk

Hours - 8:00AM - 6:00PM EST

Email - [email protected]

Phone - (330) 849-6699*

*For Emergency Assistance please use option 8