What the Issue Looks Like

• Sometimes, Mimecast will show this and will not let you conduct a search.
• This is due to the program needing to re-authenticate with our systems.

To Resolve:

1. Click Account Settings.

2.  A window will appear and it should instantly sign you back into Mimecast.

3. Close this window and your options should re-appear.

Questions? Contact Us!

IT Support Desk

Hours - 8:00AM - 6:00PM EST

Email - [email protected]

Phone - (330) 849-6699*

*For Emergency Assistance please use option 8