When new emails are not populating on iPhone:

1. Go to Settings >> Apps >> Mail >> Mail Accounts.
2. Tap Roetzel M365 Cloud.
3. Tap Re-Enter Password >> Click Continue.
4. Enter your email, password and MFA Number.
5. Immediately after entering your MFA number, minimize* the Authenticator app and tap back into the Settings app in the background.
6. You will see the Settings app refresh and the re-enter password option disappear, indicating a successful authentication of email access.

*If you are experiencing issues "minimizing" apps, please review this quick video of how to minimize and close iPhone apps here.

Questions? Contact Us!

IT Support Desk

Hours - 8:00AM - 6:00PM EST

Email - [email protected]

Phone - (330) 849-6699*

*For Emergency Assistance please use option 8